Terms And Conditions

Applicable Terms & Conditions For All Bookings With GreenGo Travel
Terms and Conditions

Terms & Conditions are an essential element to determine the expected responsibilities for the different parties involved entering an agreement, other then stating where our responsibilities and services start and end, we will assist and help our customers where possible without necessarily been limited to the clauses listed herein.

The following Terms & Conditions are applicable for all bookings with GreenGo Travel, the continued use of our website and proceeding with a booking entails the acceptance of our terms and conditions for you and your travel companions without the need of signed contract agreement.

These terms and conditions (the “Agreement”) describes what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer.

The terms “we”, “us” and “our” refer to Green Go Travel. The term “you” “traveler(s)” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us, or our suppliers as a result of this agreement; or your use of our website.

We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website www.greengotravel.com from time to time to review the most current version of the Agreement.

Your continued access, use of our website, and purchase of our tour packages and services, means your acceptance/agreement to our terms and conditions of sale. You may not assign your rights or obligations under this agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

Products And Suppliers

We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.greengotravel.com.

Green Go Travel is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air tickets and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with those products and services.

Deposits & Payments

In order for us to book a service for you, we require between a 20 – 50% deposit (varies per tour & other conditions) at the time of booking; this initial deposit is enough to fully confirm your reservation and all services entailed.

Full payment is required  three months (90 days) prior to the start of your trip, if full payment is not received in the established time, this might be considered as a cancellation of the trip from your part.

If a trip is booked less than three months (90 days) prior to the starting date of your tour, full payment is required at the time of booking.

You acknowledge and understand that GreenGo Travel acts as a third party, and is held to enforce tour providers terms and conditions surroundings your deposit & payments, cancellations, refunds and any other means related to your payment. GreenGo Travel works on a commission basis, your deposit and payment is paid to providers in order to confirm requested travel services.

You understand, agree and authorize GreenGo Travel to act on your behalf, and use your deposit & payments to confirm your requested travel services, understanding your deposit and payments once paid and confirmed, are final, and governed by the provider terms and conditions.

You acknowledge and understand that GreenGo Travel cannot be held responsible for funds that have been paid on your behalf, by means of chargebacks, lawsuits, or other means in order to hold GreenGo Travel reliable for depsosits and paymetns that have been authorized to be paid to the provider – by the traveler, in order to confirm and render travel services.

We reserve the right to change a price of a trip booking without prior notice, in the event of any increase that goes beyond our control including cases such as an increase in government taxes, fuel surcharge, and changes to price of flight tickets, among others. We reserve the right to refuse personal checks as a method of payment.

Last Minute Reservations & Price Difference

Given the nature of the Galapagos cruise industry, and many other regions, depending when your reservation is placed (well in advanced – or close to the departing date). Both pros and cons exist on both sides of the spectrum.

Reserving well in advanced


  • Wide pool of departure options
  • Choose best cabins & decks
  • Eligible for child or group discounts
  • in some cases, early bird rates might apply


  • In most cases, regular rates apply
  • In most cases, no free inclusions or offers

Close to the departing date (last minute)


  • Gradual discounts, closer to departing date
  • free inclusions & perks
  • Galapagos airfare might be included


  • child discounts might not apply
  • Book remaining cabins/decks

Rates negotiated with your trip advisor at the time of booking are final. These rates are locked in when your reservation is placed. Rates are not matched after your booking has been placed. For example, if your reservation was placed well in advanced, and the cruise is offering a discounted rate a few months/weeks/days later, to fill in remaining spaces, you are not eligible for a discount or price difference.

Cruises always aim to advertise and sell all spaces well in advanced, to avoid price discrepancies among passengers sharing a same departure. However many departures will have passengers sharing a same departure, with different rates paid, based on how far in advanced their reservation was placed, the agency it was booked through, and many other external circumstances. This escapes GreenGo Travel’s and the cruise’s control. You accept this tiered payment modality, (widely used across the travel industry) at the time of placing your booking.


Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee, should you make a request for such documents to be sent as a hard copy through a paid courrier abroad.

Cancellation And Changes


You agree and acknowledge we are subject to cruises and tour providers terms and conditions, they may cancel or amend bookings under extreme circumstances. As your acting travel agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change, but we accept no liability for any changes or costs incurred that may come as a result. Subject to the supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the supplier, or cancel your booking arrangements and receive any applicable refunds. We do not guaranty a refund will apply.

  • If a cancellation is requested by the traveler, 121 days or more, prior to the departing date of travel. A cancellation fee between 10% to 30% will apply, varies based on purchased tour.
  • If a cancellation is requested by the traveler, 120 to 91 days, prior to the departing date of travel. A cancellation fee between 10% to 50% will apply, varies based on purchased tour.
  • If a cancellation is requested 90 days or less, prior to the starting date of your travel, ending services in transit, leaving travel services purchased as no show, you will forfeit 100% of  your tour and all paid deposits.

Tour cancellations that escapes GreenGo Travel’s control, will incur in an administration fee, to cover our administrative costs, operation, manpower and logistics that were required to run and maintain your reservation. This fee varies, fixed amount or commission percentage, based on purchased tour.

Many of our suppliers have different terms and conditions in which you will not forfeit your payments, we recommend reading the terms and conditions of the cruise of your choice so that you can have a better understanding of their cancellation fees. Please request them to your trip advisor and browse for them in our site.


Changes to your airfare, acts of God, natural disasters, strikes, civil unrest, political turmoil, changes enforced by the GNP (Galapagos National Park) and other unforeseen reasons your tour might be altered, or prevent you from partaking, and/or ending your services in the established schedule, that escape GreenGo Travel control. You accept and acknowledge this risk without holding GreenGo Travel and its affiliates responsible for these unforeseen events.


Covid-19 & other pandemics wide spreading in other regions, but without impact in Ecuador and its mainland operation, including the Galapagos islands, is not considered inability to offer rendered services. Ecuador & Galapagos operations is regulated by the Ecuadorian government. Unless local authorities (due to pandemics and contagious diseases) disrupt travel in Ecuador & the Galapagos islands, to safeguard the well being of travelers. Providers, tours and services will continue to operate regularly. Please keep in mind that refraining from travel due to fear, and services purchased are fully operational, is considered a cancellation, where regular cancellation policies will apply.

GreenGo Travel will always put customers safety and well being first. We recommend speaking with your trip advisor for the best alternatives that are available to your specific booking, that will suit your needs best. A potential alternative might be rescheduling your dates, this is subject to tour policies and regulations.

  • Customers who wish to reschedule their services for COVID-19-related reasons that cruise management has approved may do so once without incurring any additional fees. Depending on the complexity of your reservation and the resources needed by GreenGo Travel to complete it, any additional relocations will result in an operational fee of between $150 and $300 per person.

Your Acceptance of These Terms And Conditions

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including all of its parts, and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

If You Change Your Booking

When a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact your original booking agent to inquire about changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

If You Have A Complaint

Any complaint or potential problem should be notified at your earliest convenience in order to have the necessary measures taken in order to ensure the quality of services for your tour. Please notify your Travel Consultant during week days or our emergency number (0998 390 395) on weekends. we offer a variety of communication methods, online forms, live chats, video call etc, if your complaint requires immediate action (ex: during tour) it is advised to reach us over the phone in order to take immediate action and rectify any issue where possible. If you fail to contact us in a timely manner, GreenGo Travel cannot be held responsible without been notified in a timely manner to examine and attempt to resolve your complaint.

Travel Documents And Destinations

It is the travelers responsibility to ensure that all details listed in travel documents are correct. Please notify our trip advisors of any errors or discrepancies immediately.

GreenGo Travel will not take responsibility for misinterpretations, assumptions or vague information related to requested services and destinations. It is the travelers responsibility to communicate clearly the services and destinations intended . Our trip advisors will keep a record of all communication with travelers. Travelers will be notified and requested to confirm services in various stages throughout their booking process.

It is the customers responsibility to check with their corresponding embassy, verify and comply with all visa regulations required in order to enter Ecuador, or any other destination provided by GreenGo Travel.


Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.

Use of our Website And Services

You agree you will only use our website www.greengotravel.com or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.

Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website without prior authorization from our part.


You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

Customers Responsibilities

You agree you are responsible for personal paperwork required to travel. Including but not limited to passport validity, visa (if applicable) etc. You agree you will not hold GreenGo Travel or the intended travel (cruise, lodge or other 3rd party service), responsible for not keeping these documents updated and ready for your travel. Taking full responsiblity in the case these prevent you form making use of your purchased travel.

Privacy Policy

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy clauses.