Terms And Conditions

Applicable Terms & Conditions For All Bookings With GreenGo Travel

Terms and Conditions

Terms & Conditions are an essential element to determine the expected responsibilities for the different parties involved entering an agreement, other then stating where our responsibilities and services start and end, we will assist and help our customers where possible without necessarily been limited to the clauses listed herein.

The following Terms & Conditions are applicable for all bookings with GreenGo Travel, the continued use of our website and proceeding with a booking entails the acceptance of our terms and conditions for you and your travel companions without the need of signed contract agreement.

These terms and conditions (the “Agreement”) describes what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer.

The terms “we”, “us” and “our” refer to Green Go Travel. The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

We are acting as an independent contractor and no joint venture, partnership or employment relationship exists between you and us or our Suppliers as a result of this Agreement or your use of our website.

We reserve the right at any time to modify this Agreement without prior notice to you. Please refer to our website www.greengotravel.com from time to time to review the most current version of the Agreement.

Your continued access or use of our website or services implies your acceptance of the modifications to the Agreement. You may not assign your rights or obligations under this Agreement to any third party. We may terminate this Agreement at any time for any reason, and such termination shall not affect any right to relief to which we are entitled at law or in equity.

Products And Suppliers

We sell a variety of travel related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.greengotravel.com.

Green Go Travel is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air tickets and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with those products and services.

Deposits & Payments

In order for us to book a service for you, we require a 40% deposit at the time of booking; this deposit is enough to fully confirm a trip and all of the services hired by you.

Full payment from you is required at least two months (60 days) before the start of your trip, if full payment is not received by us at least two months before the start of your trip, this might be considered as a cancellation of the trip from your part.

In cases when a trip is booked less than two months before the start date, full payment is required at the time of booking.

We reserve the right to change a price of a trip booking without prior notice, in the event of any increase that goes beyond our control including cases such as an increase in government taxes, fuel surcharge, and changes to price of flight tickets, amongst others.

We reserve the right to refuse personal checks as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.

Documentation

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

Cancellation And Changes

Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

As for our terms and conditions, if a cancellation is done written and 91 days before the date of the canceled trip, then the 40% deposit will be refunded except for a $300 administrative fee.

If the cancellation is made by writing and less than 90 days before the start of the trip, then you will forfeit 100% of the amount paid at the time.

Many of our suppliers have different terms and conditions in which you will not forfeit your payments, we recommend reading the terms and conditions of the boat operator of your choice so that you can have a better understanding of their cancellation fees.

Your Acceptance of These Terms And Conditions

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including all of its parts, and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) you being denied access to the applicable travel related product or service.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

If You Change Your Booking

When a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact your original booking agent to inquire about changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

If You Have A Complaint

Any complaint or potential problem should be notified at your earliest convenience in order to have the necessary measures taken in order to ensure the quality of services for your tour. Please notify your Travel Consultant during week days or our emergency number (0998 390 395) on weekends. we offer a variety of communication methods, online forms, live chats, video call etc, if your complaint requires immediate action (ex: during tour) it is advised to reach us over the phone in order to take immediate action and rectify any issue where possible. If you fail to contact us in a timely manner, GreenGo Travel cannot be held responsible without been notified in a timely manner to examine and attempt to resolve your complaint.

Travel Documents And Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a quote, and answer any queries you may have regarding the insurance.

Use of our Website And Services

You agree you will only use our website www.greengotravel.com or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.

Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website without prior authorization from our part.

Indemnification

You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers, directors, employees and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or (c) your use of our website.

Privacy Policy

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy clauses.

 
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